Between 2020 and 2023, Gupta allegedly misused the bank’s internal ‘User FD’ system to withdraw funds from 110 FDs across 41 customer accounts. She reportedly changed mobile numbers linked to these accounts with those of her family members to intercept OTPs and transaction alerts.
Investigating officer Ibrahim Khan told NDTV, “She linked the phone numbers of her family members to these accounts and withdrew more than ₹4 crore. She even devised a system to receive OTPs on her system to keep account holders in the dark.”
The fraud went undetected for years. It came to light when a customer visited the branch in February 2024 to inquire about their FD. ICICI Bank subsequently filed a police complaint and suspended Gupta.
“She has been arrested and sent to judicial custody. The arrest took place during her sister’s wedding,” Khan was quoted as saying in the NDTV report.
In a statement, ICICI Bank said it has a zero-tolerance policy for fraudulent activity. “Immediately upon discovering the fraudulent activity, we filed an FIR with the police and suspended the employee involved. We have also settled genuine claims of impacted customers,” said an ICICI Bank spokesperson.
